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Usage and billing

The Usage tab in Settings shows how much of your plan you've used during the current month — AI (LLM) credits, email and text message sending, running automations, web page views, and file storage — and what's still available. It's read-only: this is where you check your standing — to change your plan or add capacity, see the Plan tab.

Steps

  1. Open Settings and go to the Usage tab.
  2. At the top, check the header bar for your plan name and, on a paid plan, its billing cadence and the date your current period renews. On a trial, your plan's name is followed by "· trial" instead. Below it, Period shows the dates your usage is counted over — the month your allowance runs over, such as "Oct 3, 2026 – Nov 3, 2026", whichever billing period you're on. Without a plan, or once a subscription has ended, usage is counted by calendar month and Period shows the month.
  3. Look at the AI · Credits card first. It shows the percentage of your AI quota for the month used, with a progress bar, and the month's quota itself below it. If you also have consumable credits (extra credits that cover usage once your allowance runs out), the card shows how many of those remain.
  4. Below that, the metric cards show your usage for email, text messages, running automations, running routines, web page views, and storage — each with how much you've used against your limit, and a status badge.
  5. If a channel (email or text) is connected through your own provider account rather than through the app, its card notes that it isn't metered here, since it doesn't draw from your plan's quota.
  6. To change your plan or add capacity, go to the Plan tab next to Usage — it's admin-only, so if you're not an admin, ask one on your team. See Plan and billing.

How text messages are counted: text-message usage is measured in credits. A domestic message segment costs 1 credit; an international one costs 10 (a long message is split into several segments, and each segment is counted). So your text-message allowance stretches further with short, local texts than with long or international ones.

Understanding what you see

Credits are how the app measures your AI usage — things like generating copy, images, or automated replies. Your plan includes an allowance of credits for each month (see "Monthly, quarterly and yearly plans" below); using AI features draws down that allowance. Some plans also include consumable credits, an extra reserve that only gets used once your allowance is exhausted, so you can keep going instead of being cut off immediately.

Monthly, quarterly and yearly plans. Plan allowances are set per month, and you get that same allowance every month whichever billing period you pay on. A yearly plan doesn't hand over a year's worth up front: it gives you the same monthly allotment as the monthly plan, and bills a year at a time at a lower price. A quarterly plan works the same way. That goes for AI credits, email, text messages and web page views; each month starts again at zero, and what you don't use doesn't carry over. Limits on what you hold at one time — running automations and routines, storage, and phone numbers — aren't monthly at all: they're a ceiling that stands while you hold your plan. So the cards say "this month" and the AI card says "Monthly quota" on every billing period, and Period at the top shows the month your usage is counted over.

Monthly add-ons on a quarterly or yearly plan. This covers add-ons on AI credits, email, text messages and web page views — the metrics above whose allowance is monthly. Extra capacity is sold by the month, and it works the same way on every plan: one pack for the month you're in, and next month's pack when that month opens. Buying one part-way through a month gives you a share of the pack for the time that remains, and you're charged exactly that same share, right away. It counts within a minute. It's billed every month too, whether you pay monthly, quarterly or yearly — so on a yearly plan an add-on is usually invoiced on its own, separately from the one that renews your plan. Buying more adds packs to the month you're in — again, a share of each pack for the time that remains — and a whole pack to each month after it.

You can also take capacity away. In Add capacity, an add-on you already hold offers a choice under What to change: Add more, or Remove or reduce. Choosing the second one asks how many Packs to keep — keeping none removes the add-on altogether — and the panel then shows the date the capacity ends instead of a price. Nothing is charged for it, the packs you have now are yours until that date, and you keep them for the rest of the month you have already paid for. (During a free trial there is no month to wait out, so the change happens straight away and the panel shows the credit instead of a date.)

If you hold more than one add-on, Remove or reduce shows a tick box for each of them, and Remove all extra capacity ticks them all. Ticking several removes each of them altogether, together, on the same date, and the panel names them: "Extra emails and Extra AI credits end on 3 Nov 2026. Nothing is charged or refunded. You keep them until then." Keeping only some packs is one add-on at a time: tick just that add-on and set Packs to keep.

An add-on on a held limit — an extra phone number, for example — stays one static raise for as long as you hold it, the same on every plan.

Each metric card shows a status badge:

  • OK — comfortably within your limit.
  • WARN — you're close to your limit (typically 80% or more). Nothing is blocked yet, but it's worth keeping an eye on.
  • BLOCKED — you've hit the limit for that item and it's currently paused until the next month's allowance arrives or more capacity is added.

If your account pays by card, a BLOCKED card also gives admins an Add capacity button, which opens the Plan tab's Add capacity panel; anyone else sees "Ask an admin on your team to add capacity" there instead. On an invoiced account, a blocked card says "Contact your account manager".

Capacity you buy counts within a minute of the purchase going through, and a blocked card clears then — without waiting for the next month.

Not every metric can block your account. Running automations, running routines, and storage are shown for visibility only — going over doesn't stop anything, it's just a heads-up. Email sending, text message sending, and AI credits can actually pause that feature once you're over, unless consumable credits are covering the overage. (If your account is on invoiced billing, there's some extra headroom built in before anything actually pauses — see Plan and billing.)

The color of the progress bar reflects whether something is actually stopped, not just how much you've used. A bar only turns red when that feature is genuinely blocked. If your AI allowance is fully used but consumable credits are still covering new requests, the bar shows amber (a warning) rather than red, because AI features are still working — you just want to know you're now spending from your reserve.

When you don't have an active subscription

Your plan is what unlocks the app's metered features — AI, email sending, and text messaging. To use them, your workspace needs an active subscription.

If your workspace has no subscription, or your subscription has expired or been canceled, those features are paused and a "Subscription required" banner appears at the top of the app. You can still sign in and review your existing data — contacts, past campaigns, drafts — but new AI, email, and text actions won't run until the subscription is renewed. When you ask the assistant to do something metered, it will tell you a subscription is required rather than attempting the action.

This is different from hitting a usage cap. A cap means you've used up an allowance your plan does include (wait for next month's, or add capacity, to continue); "Subscription required" means there's no active plan granting that capability at all. Getting going again happens on the Plan tab (admin-only), and what to do there depends on why the subscription stopped:

  • If you've never had a plan, your trial has ended, or your subscription was canceled, click Choose a plan and pick one. Once checkout is complete and your plan appears, the banner clears automatically and your features resume with whatever caps and limits your plan sets.
  • If a payment never went through, your subscription is still there, so there's no new plan to buy: sort out the payment from Manage billing — update your card, or pay the overdue invoice — and everything resumes as soon as the payment goes through.

If you're not an admin, ask one on your team to do this. See Plan and billing.

Grace periods. A late payment doesn't cut you off right away. If a card payment fails, it's retried automatically for about three weeks while your features keep working as normal. If it's still unpaid after that — or, for an invoiced account, once an unpaid invoice passes its due date — you get a further short grace period before anything is paused, and during it you'll see a lighter "Payment pending" note instead of the blocking banner. Update your payment method or invoice from the Plan tab's Manage billing at any point to resolve it — everything resumes automatically as soon as the payment goes through, and none of this pushes your regular billing date out beyond its normal schedule.

Tips

  • Check the Usage tab periodically rather than waiting for something to stop working — the WARN status gives you a heads-up before anything is blocked.
  • If a channel shows "Not metered," that usage lives entirely with your own provider account, so it won't affect your plan's limits.
  • Usage always reflects the current month; it starts again at zero when the next one begins, on every billing period.

FAQ

Q: What happens when I run out of AI credits? A: If you have consumable credits available, the app keeps working and draws from that reserve — you'll see a note on the AI · Credits card letting you know. If there are no consumable credits left, AI features are blocked until your allowance renews at the start of the next month, or more credits are added.

Q: We're on a yearly plan — is our allowance for the month or the year? A: For the month. A yearly plan gives you the same monthly allowance as the monthly one — what paying yearly buys is a lower price and a single invoice, not a year's worth of allowance up front. The Usage tab counts your usage over the current month — Period shows its dates — and it starts again at zero each month. Anything you don't use doesn't carry over.

Q: Does going over on running automations or storage stop anything? A: No. Those are notify-only — you'll see a warning status if you're close to or over the typical limit, but nothing is paused. Email, text messaging, and AI credits are the items that can actually block a feature.

Q: How do I add more capacity or change my plan? A: Go to the Plan tab, next to Usage — it's admin-only, so if you're not an admin, ask one on your team. See Plan and billing.

Q: What happens if my subscription expires? A: AI, email, and text features pause, and a "Subscription required" banner appears. Your data stays in place and remains viewable; only new metered actions are paused. An admin gets things going again from the Plan tab: after a failed payment, by sorting out the payment in Manage billing; after a trial ends or a subscription is canceled, with Choose a plan. Once it's active again, everything resumes automatically.

Q: My payment is going to be a few days late — do I lose access? A: Not necessarily. A card payment is retried automatically for about three weeks before anything changes, and if it's still unpaid after that you get a further short grace period before features actually pause — you'll see a "Payment pending" note in the meantime. Update your payment method from the Plan tab's Manage billing whenever you're ready; your regular billing date doesn't move because of any of this.

Q: I raised my allowance mid-period — do I get back the consumable credits I'd already spent on overage? A: Yes. Consumable credits only cover usage above your allowance, so if a larger allowance (an add-on or plan change) means you're no longer over — or less over — than before, the credits that had been drawn for that overage are automatically returned to your reserve. Your consumable balance always reflects only the usage that's genuinely above your current allowance for the month.